Here is one of the most helpful pieces of advise we can offer: when talking to any hosting company make sure to ask them to detail the types of function-specific server management options that they provide. if you press them for a specific list, what you'll discover is that many, if not most of your administration issues, will remain.

This is particularly true if you are talking with a large managed hosting company as they don't support your custom applications.

When you select a dedicated managed server in our secure Data Centers or one of partner cloud providers, you'll have a functioning servers with processor(s), RAM, operating system, storage and additional components immediately provisioned to your specifications. All servers are monitored 24/7 and fully integrated with administration tools, our OS33 Cloud Portal, and other resources.

Depending on your needs and level of in-house IT staff, the shuffler.com team can provide basic OS-down server management while your internal, or 3rd party team, handles everything OS and up. As an alternative, we can support everything through to the application layer.

Most servers are used for specific, well established functions. A Citrix server is used for delivering applications, there's a SQL Server, Exchange Server, File, Print, AD, SharePoint and so on. shuffler.com can provide all-inclusive 24/7 management for all these function-specific servers, as well as for custom requirements beyond this basic range.

Citrix is our recommended platform for hosted delivery of Windows-based applications. The team at shuffler.com has been managing Citrix servers since Metaframe version 1.0 back in the late 1990's and has truly mastered the art. With Citrix servers managed by shuffler.com, integrated with OS33, your applications are securely accessed in a seamless window mode. Industry standard Secure Sockets Layer encryption technology is used to secure all traffic between clients and their application servers. Apps look and work the same as those locally run. Often, they run faster through the portal than when they're local.

STANDARD OS-DOWN SERVER MANAGEMENT INCLUDES:

• Server Build - Initial server build
• OS Install - Initial install of server OS
• OS Configuration - Configure OS parameters
• OS Network - Configure network and connectivity
• OS Upgrade - Upgrade OS to a new version
• OS Patching - Install needed OS patches and security updates
• OS Driver - Device driver updates and maintenance
• OS Antivirus - Install, configure, and maintain antivirus software
• OS Image - Maintain a healthy copy of server image
• OS Monitoring - Install and configure OS monitoring agent
• CPU Utilization - Monitor and Investigate CPU utilization
• Network Utilization - Monitor and Investigate network performance
• OS Drive Capacity - Monitor OS drive capacity and perform cleanup and defrag
• Memory Utilization - Monitor and Investigate memory utilization
• Service Monitoring - Monitor and troubleshoot critical OS services
• OS Reboot - Perform scheduled and unscheduled server reboots
• OS Recovery - Troubleshoot and recover from OS failures